Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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RECREATION MANAGER | MONTAGE PALMETTO BLUFF

SUMMARY

The purpose of this position is to ensure smooth and efficient operational p rocedures within all departmental outlets including Paintbox, Recreation and Pool Operations . To ensure the day to day functions align with the department’s long term goals and objectives , provide excellent customer service, and actively contribute to the department standards with focus on guest satisfaction, associate engagement and financial performance. In addition, this position will be directly responsible in overseeing the day to day operations and building creative programming for Paintbox, Bike/Golf Cart Rentals and various resort activities.

ESSENTIAL FUNCTIONS

Job duties include although are not limited to:

• Oversee the daily operation of the Paintbox department, resort activities, wellness offerings.

• Ongoing creative development and execution of all resort activities and wellness offerings including daily, seasonal, holidays, and special requests for groups and social functions.

• Design a nd implement educational/teaching programs that use natural resources surrounding the resort.

• Art and craft enrichment programs will be daily activities within Paintbox that challenge the use of children’s imagination and promote property sense of place.

• Maintain budget, payroll control, supply management, amenity offerings while evaluating the cost effectiveness of the operations. Responsible for department accuracy of financials and driving profitability.

• Properly communicate with the resort staff and resort guests all upcoming program s and offerings within Paintbox , family activities, and wellness activities to ensure awareness and engagement levels.

• Ensure all policies and procedures are implemented, functional, and adhered to consistently . Anticipate guest needs. Oversee scheduling, inventory, organization and execution of educational training programs for all departments.

• Manage the marketing of Paintbox and activity programming. This includes timely communication with the marketing department on future programs and offerings .

• Maintain relationships and communication with past and future guests with pre and post visit correspondence.

• Build relationships with community partner vendors to elevate and enhance guest activity offerings on property.

• Develop relationships and work with all department heads to ensure the successful operation of resort activity programming and Paintbox.

• Interview, hire and train the staff and coordinate additional staff members from other departments.

• Conduct regular scheduled meetings with department s . Assist, motivate, and mentor associates as needed and in line with standard operating procedures .

• Attend necessary meetings for constant communication including but not limited to divisional leaders meeting weekly, daily staff line up, and rooms meetings.

• Due to the cyclical nature of the hospitality industry, Managers are required to work varying schedules to reflect the business needs of the hotel . In addition, attendance at all scheduled training sessions and meetings is required .

  QUALIFICATIONS

• High school or equivalent education required . Bachelor’s Degree preferred.

• Minimum of 2 years working experience with children ages 5-12 years.

• Minimum of 2 years Luxury Hotel experience leading teams preferred.

• Strong passion for customer service; experience handling and resolving guest concerns in a timely manner

• Strong passion for creative programming and organizational skills

• Ability to communicate effectively with all age groups

• Have a vast array of knowledge about children’s activities and environmentally inspired programming.

  LICENSES AND CERTIFICATIONS

• CPR and First Aid certified required

  PHYSICAL DEMANDS

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length . Length of time of these tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.

• Must be able to exert well-paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

• Must be able to lift up to 25 lbs. on a regular and continuing basis.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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