Job Information
Actalent Field Service Technician in Milwaukee, Wisconsin
We are looking for an experienced Field Service Technician to join our team! The Field Service Technician will be traveling 80% of the time nationally and spending 20% in office assisting customers over the phone.
Responsibilities:
Travel to customer locations to oversee and assist with installation, start-up and service processes to ensure safe and accurate installation and operation of VRC equipment
Enter parameter for set-ups and troubleshoot issues to the "cause"
Provide phone support to all customers to assist with installation, start-up, troubleshooting, repair and operation of all VRC equipment
Communicate installation, start-up and service information in a clear, concise, courteous and professional manner ensuring that all instructions are followed correctly and in accordance with company procedures
Troubleshoot and modify PLC Logic
Ensure all safety rules are followed in all aspects of the installation, start-up and service processes
Perform post-project analysis and provides feedback to Service, Engineering, Sales and Operations departments regarding equipment or design revisions, component performance, project scope and customer recommendations or concerns
Follow all company procedures to ensure consistency and organization in all aspects of the service process to provide the best possible result
Alert Product Support Manager of any concerns or issues and assists in the resolution as directed
Routinely perform customer follow-up to monitor project satisfaction
Top Skills:
Mechanical/Electrical
Troubleshooting
Field Service
Repair
Installation
Blueprint
Schematic
Pneumatics
Service
Hand tool
Electronics
Preventive maintenance
PLC Troubleshooting
VFD
Qualifications:
Education generally equivalent to an Associate Degree in Electronic, Hydraulic or Mechanical Technology or a related discipline
5+ years work experience in a Field Service Technician role
Preferably in a heavy equipment or material handling industry
Ability to travel domestically and internationally by car or airplane 60-80% of all work time
Ability to drive and a valid driver license in good standing
Valid Passport
Excellent customer service skills for in-person and telephonic interaction with internal and external customers at all organizational levels
Ability to read manuals, engineering drawings and schematics
Computer literacy and the ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook) proficiently
3+ years of experience in Allen-Bradley Micrologix installation and troubleshooting
Ability to learn and develop proficiency in M2K ERP software
Self-motivation and the ability to work independently and as part of a project team
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
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